Common Matchday sign-in problems and solutions

There are a few common problems that would cause you to be unable to sign in to Matchday, and below you will find how to resolve these: 

'Your Email, FAN or Password do not match'

This error occurs when the details you're using to sign in do not match the ones on your account. The first way to try and fix this would be to reset your password using the 'Forgotten Password?' button. 

If you do this and it still isn't working, the email address on your account is likely different to the one you are using to sign in. Please ask your team manager to see which email address is linked to your account, and then you can either use the different email address, or sign into myaccount.thefa.com and change your email address. 

'No teams linked to this account' 

This message happens when you/your linked child does not have the correct roles on your account in order to access the app. Please see the guide here for more information - Required roles for Matchday app

Team Officials

This will usually happen when you have not yet been assigned as an official for your team. Please ask your club to make sure you have been assigned on the Club Portal. Once assigned, you will be able to access the app. 

Parent/Carer

This will usually happen when you have not been linked to your child, or you have a duplicate account under a different email, and so the wrong email has been linked to your child. Please ask your Team Manager to check what FAN/email is linked to your child, and they can link your correct FAN to your child if necessary. 

Player

This will usually happen when you have not yet been assigned to your team. Please ask your club to assign you to the correct team in the Club Portal, and then you will be able to access the app. 

Suspended

This will happen when you have an active suspension on your account. Due to being unable to differentiate suspensions on the app, any suspension will cause this even if your suspension doesn't relate to the team you are signing in for. The only exception will be if you are a parent, you will still be able to sign in to access your child's account. 

Access to the app will be blocked until your suspension has ended. If your suspension has ended but you are still unable to access the app, please contact your County FA as it likely means the suspension has not yet been removed from your account.